- Trains, manages, develops, and onboards staff.

- Performs FOH inventory management to maintain high valuation and minimal waste.

- Ensures that staff is on task, quality assurance standards are being met, and the operation is clean and

organized.

- Monitors marketing, confirming that signage is current and appropriate. Additionally, working with Activities

and Marketing departments to ensure proper events and dining calendars are communicated/updated.

- Upholds policies and procedures to guarantee compliance with company and client expectations.

- Trains and supervises alcoholic beverage service if applicable

- Assists with catering events tied to the community internally and externally. Including BEO’s and event

management and execution.

- Maintains a positive working relationship with client, residents, and back of house team.

- Works with vendors as needed to increase positive cost results.





- Works cooperatively with other management regarding attendance and staffing to achieve maximum results

- Oversees financial aspects of first-class bar/concession stand operations and cashier closeouts.

- Consistent daily meal rounding in all dining venues.

- Utilize resident satisfaction audit tools to adjust service needs.

- Track and follow up on resident comments cards

- Support culinary in daily and weekly setup of dining programmed events i.e.

Teaching

Kitchens, Chef’s Tables,

Superfood Display etc.

- Manages internal and external communication with resident and guest orders and needs, including and not

limited use of phones, email, radio(s) or any other form of communication tool.

- Performs other duties as assigned

📌 Lead Hand, Full Time (North York)
🏢 Compass Group
📍 North York