Drive impact at Hewlett Packard Enterprise as a Lead Network Support Specialist. This hybrid position focuses on providing top-level technical support for Instant On networking solutions. Step into the role of Senior Level 3 Network Support Specialist with HPE Networking Instant On.

With a focus on troubleshooting, root cause analysis, and collaborating across teams, you will act as a technical escalation point for complex customer issues. Your expertise will guide the development of documentation and improve overall product quality. Key Responsibilities:

- Handle level 3 escalations for Instant On network issues
- Conduct root cause analysis for customer-reported defects
- Analyze cloud telemetry for effective troubleshooting strategies
- Assist development teams in identifying software defects
- Mentor level 1 and level 2 support specialists Requirements:
- Bachelor's in Computer Science or relevant field
- Minimum 7 years in enterprise networking support
- Proficient in Linux systems and technical investigations
- Excellent communication abilities, both verbal and written
- Experience with HPE products is highly desirable Join a forward-thinking team and elevate your career at HPE.

📌 Lead Networking Support Specialist St. Laurent (Montreal)
🏢 Hewlett Packard Enterprise
📍 Montreal