About Four Seasons Four Seasons is powered by our people. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

Four Seasons

Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.

Lead Platform

Engineer, F&B; Technologies The Lead Platform Engineer, F&B; Technologies serves as the technical authority and platform owner for Four Seasons' global Food & Beverage technology ecosystem, including Point of Sale (POS), Restaurant Reservations, Table Management Systems, Mobile Ordering, and related integrations. Director, Hotel Information Systems and is responsible for defining and evolving the technical architecture, platform standards, integration frameworks, security controls, and deployment models supporting F&B; technologies across the global portfolio.

The Lead Platform

Engineer partners closely with business stakeholders, vendors, infrastructure teams, cybersecurity teams, and support organizations to ensure highly reliable, scalable, and secure technology solutions. The role combines deep technical expertise with strategic platform leadership to drive innovation, improve operational efficiency, simplify deployments, and enhance the guest experience through modern hospitality technologies. The successful candidate serves as the senior technical subject matter expert responsible for platform architecture decisions, technology roadmaps, solution designs, engineering standards, and technical governance of the F&B; technology landscape.

Own the technical roadmap for the global F&B; technology ecosystem. Develop future-state architecture models that align with enterprise technology strategies. Evaluate emerging hospitality technologies and identify opportunities for modernization, automation, and innovation.

Lead technical assessments for new products, integrations, and platform enhancements. Establish technical standards and reference architectures for hotel deployments.

Platform





Engineering & Design Lead architecture and technical design reviews for new implementations and major upgrades. Develop deployment frameworks, configuration standards, and engineering documentation. Define integration patterns between F&B; technologies and: Digital guest engagement platforms. ~ Provide technical oversight for large-scale implementations, migrations, and platform transformations.

Serve as the corporate point of contact for hotels to elevate urgent core hotel systems issues to vendor and internal support teams. Lead the design and governance of APIs, middleware solutions, and system integrations. Establish integration standards and best practices across all F&B; technology platforms.

Ensure reliable data flows between operational, financial, and guest-facing applications. Develop reusable integration patterns to accelerate future deployments.

Technology Budgeting

Partner with the business and vendors to determine on-going F&B; Technology and related components costs. Provide understanding of project cost determinations, and any budget instructions. Manage relationship with Oracle Hospitality for Simphony Cloud POS.

Establish platform performance, availability, and operational standards. Drive root-cause analysis and permanent resolution of systemic issues. Review architectural weaknesses and develop plans for continuous improvement.

Support major incident response and technical escalations involving critical F&B; platforms. Partner with support teams to reduce technical debt and improve platform stability.

Technical

Governance &

• Standards Own technical standards, deployment models, and engineering documentation for F&B; technologies. Maintain approved platform configurations and reference implementations. Govern software lifecycle planning, upgrades, and technical currency initiatives. Work closely with Security, Infrastructure, and Enterprise Architecture teams to ensure adherence to corporate standards. Create technical implementation guides, engineering playbooks, and deployment standards. Innovation &

• Continuous Improvement Research emerging hospitality and restaurant technology solutions. Lead proof-of-concept initiatives and technical evaluations. Drive automation opportunities that reduce operational effort and improve service quality. Promote cloud-native, API-driven, and automation-first approaches where applicable. Champion engineering excellence and technical best practices across the organization. Identify opportunities to improve guest and employee experiences through technology innovation.



Bachelor's degree in computer science, Information Technology, Software Engineering, or related discipline. ~ 8+ years of experience supporting enterprise hospitality technology platforms. ~5+ years of experience with POS and Food &

• Beverage technologies. ~ Experience designing and supporting global-scale technology deployments. ~ Experience with cloud technologies, APIs, middleware, and distributed systems. ~ Intermediate experience and knowledge of Microsoft Excel, Word, Visio and MS project. Creates clear and concise written information using appropriate content, format and structure. Considers the return on investment prior to starting a new initiative or project. Actively seeks knowledge and skills to improve performance and continuously reviews own progress against goals and objectives. Steps in and volunteers to help others when needed to help deliver results. Helps others to maintain perspective and composure in ambiguous situations. Innovation and Creativity Keeps up to date with service and product innovations

• Is open to new technologies and seeks to apply them to develop faster or less expensive ways of doing things. Effectively reviews and measures the implementation of new ideas for guest impact and return on investment. solicits ideas, experience and input from others in the team to enhance the quality of and buy in to solutions. Prioritizes problems on the basis of analysis of available information and assesses the risks and opportunities of alternative courses of action. Planning and Organizing Prioritizes tasks to be achieved and determines necessary resources to achieve short term activities for self and others. Distinguishes the important from the urgent to meet objectives. Holds self and others to account for the delivery of results, celebrates successes and ensures individuals and teams learn from mistakes. Leads by example, role modeling the standards of behavior and quality of work required. Participates in the development and implementation of workplace policies designed to ensure the highest standards of work and qualified behavior. Identifies, builds and maintains a network of relationships with key influencers, colleagues and stakeholders to support the achievement of goals. Takes into account the style and preferences of the other party, adapts own style appropriately and is able to use. Uses positive language, builds rapport to establish credibility and emphasizes benefits which will appeal to the individual/audience.

Salary Range: $130,000 – $170,000 CAD This role will be a Hybrid working model, which will require 3 days per week at our temporary 20 York Mills Road, Toronto, Ontario location with travel, as needed, to our the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

📌 Lead Platform Engineer, F&B Technologies (Toronto)
🏢 Four Seasons
📍 Toronto