Artificial Intelligence. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place.

But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. Better experiences for learners and real results for businesses.Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

Our Salesforce team is at the center of how Docebo sells, renews, and serves customers. We're investing in how it operates, and this is a net-new role we're adding to lead that change. We have strong senior technical talent on the team — what we're adding is a product owner who can set direction, manage stakeholders, and give that talent well-scoped work to build.

And you'll work shoulder-to-shoulder with our senior architects and admins as an advisor and partner — not to out-engineer them, but to make sure the team is solving the right problems in the right order, with the business bought in. Turn business needs into clear problem statements, user stories, and acceptance criteria. Stakeholder management.

Be the connective tissue between the Salesforce team and the business — Revenue Operations, Marketing, and Finance. Manage expectations, negotiate trade-offs, and bring the team into solution design early instead of receiving pre-baked requests. Partnership with senior technical leads. they own the technical design.

Champion how the team uses AI to work smarter — from AI-assisted ticket triage and intake scoring to identifying where automation and AI can improve how Docebo runs on Salesforce. Represent the Salesforce team when the business evaluates current tools, so decisions that affect the platform are made deliberately, not discovered later.

Platform Depth: Proven experience as a Salesforce Architect, Senior Admin,



or Business Analyst with the hands-on expertise needed to speak fluent platform and earn instant respect with technical leads.

Stakeholder Diplomacy: Exceptional ability to align competing business priorities across departments, negotiate trade-offs with senior leadership, and keep everyone bought into the plan. Demonstrated success building lightweight, effective operating frameworks that bring structure and clarity to team workflows without adding bureaucratic bloat. Talent for translating technical complexities into business-friendly language for executives while keeping developers clear on the mission and priorities.

Natural curiosity and drive to leverage emerging AI solutions to optimize team operations and CRM efficiency.

Governance Savvy: Deep comfort navigating regulated environments, including SOX controls, structured deployment schedules, and strict UAT standards.

Bonus Points

Holding active Salesforce certifications (e.g., Hands-on familiarity with Salesforce Revenue Cloud (CPQ/Billing) or leading complex billing system migrations. Practical background implementing AI-driven workflows or tools within CRM or delivery environments. Great work can happen anywhere but coming together helps us go further.

Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.

Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success. We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility,



enabling our people to do their best work and stay for the long haul. Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!

Fun fact: we had 30 Docebian babies join the family in 2025!

Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long. At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We're a global company, with office across North America, EMEA, APAC, and beyond.

Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. We are committed to diversity and inclusion in our workforce.

All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment prospect for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to recruiting_accommodations@docebo.

📌 Lead Salesforce Business Analyst (Toronto)
🏢 Docebo
📍 Toronto