Drive customer experience innovation at Amazon as a Software Development Manager in Toronto, Canada. Lead engineering teams to enhance Customer Service applications and tools every day. As a Software Development Manager with Amazon's Contact Handling Experience team, you will guide a high-performing engineering group to create industry-leading applications for Customer Service Associates.

The focus is on improving customer interactions through robust software solutions. You will leverage your engineering management expertise to oversee the software development life-cycle and promote engineering excellence across the organization. Key Responsibilities:

- Manage a high-performing software development team
- Oversee the entire software development life-cycle




- Create and execute roadmaps and project plans
- Report on software development status and performance
- Foster continuous improvement in team processes

Requirements:

- 3+ years of team management experience
- 7+ years in engineering roles
- Experience with software architecture and design
- Knowledge of software development practices
- Familiarity with product management collaboration

Be an integral part of creating exceptional customer experiences through outstanding software management at Amazon.

📌 Lead Software Development Manager at Amazon (Toronto)
🏢 Amazon
📍 Toronto