Title: L1 Support

Location: Cambridge, ON (5x onsite per week)

Duration: 6 month contract, extension possible

Pay range: $23-$27 per hour

Insight Global is looking for a Technical Support Specialist to join a leading insurance company to deliver first-level support to both remote and on-site employees, while managing end-to-end asset lifecycle activities, including configuration, deployment, and decommissioning.

Vacancy Status:

This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position

REQUIRED SKILLS AND EXPERIENCE

- Solid communication skills written and oral
- Strong customer service and support acumen
- Technical diagnosing and Troubleshooting ability
- Proficient with the latest Microsoft Suite of Business (Office 365)
- Experience with a ticketing system specifically ServiceNow or Intune
- Ability to multitask and time management

NICE TO HAVE SKILLS AND EXPERIENCE

- Insurance or financial services experience
- Experience with Cloud applications (Azure)

Artificial intelligence tools are used to assist with in screening and assessing applicants for this position.

📌 Level 1 Support (Cambridge)
🏢 Insight Global
📍 Cambridge