We're a growing team and we're looking for someone who thrives when things get technically interesting. If your idea of a positive morning is coffee in one hand and a server log in the other, keep reading.

What you'll be doing:

You're the escalation point. When a ticket gets complicated, you're the one who steps in. You'll be working through server configurations, network issues, and complex troubleshooting scenarios that require real analytical thinking. The goal isn't just to fix things - it's to make sure they stay fixed. You're also someone who naturally reaches for AI tools to work smarter and deliver a better experience for clients.

What we're looking for:

3+ years in a technical support role, solid hands-on knowledge of network infrastructure and server environments, robust root-cause troubleshooting skills, and the ability to communicate clearly with clients and teammates alike. MCSA or equivalent is preferred,



and a post-secondary background in IT or Computer Science is a nice bonus.

What's in it for you:

A full-time role with real growth potential as the company scales. Benefits include dental, vision, and RRSP matching, and a clear path on how you can continue to grow in the company.

Before you hit apply:

Your cover letter needs to include the word "Bicycle" in it's first paragraph. It's a small detail that tells us a lot about whether you actually read things carefully - which, in this role, matters. We would also like to know why you think you'd be a great fit here? Be specific and make it count.

Job Type: Full-time

Pay: $50,000.00-$70,000.00 per year

Benefits

- Dental care
- RRSP match
- Vision care

Application question(s):
- Describe why you think you're a Rockstar.

Work Location: In person

📌 Level 2 IT Technician (Saint John)
🏢 Spartan Systems
📍 Saint John