Job Overview

We are seeking an energetic and dedicated Live-in Manager to oversee the daily operations of our hospitality facility. This dynamic role combines leadership, guest relations, and operational management to ensure a seamless experience for residents and visitors alike. As a Live-in Manager, you will serve as the primary point of contact, fostering a welcoming environment while maintaining high standards of service, safety, and efficiency.

Your proactive approach and exceptional communication skills will drive the success of our community and uphold our commitment to outstanding hospitality.

Responsibilities

- Manage all aspects of guest services, ensuring a warm, professional, and personalized experience for residents and visitors.
- Supervise staff members, including front desk personnel and hospitality team members, providing guidance, training, and performance feedback.
- Oversee daily operations such as check-ins, reservations, and guest inquiries via phone or in person, maintaining excellent phone etiquette.
- Coordinate with human resources to handle staffing schedules, onboarding, and staff development initiatives.
- Monitor budget adherence and assist with financial planning related to facility operations and guest services.




- Conduct regular inspections of the property to ensure safety standards are met and facilities are well-maintained.
- Respond promptly to emergencies or guest concerns, demonstrating strong problem-solving skills and professionalism at all times.

Requirements

- Proven supervising experience in hospitality, hotel management, or customer service roles.
- Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively.
- Solid leadership qualities with a passion for delivering exceptional guest experiences.
- Excellent communication skills, including phone etiquette and interpersonal interactions.
- Experience in human resources functions such as staffing, training, and conflict resolution.
- Knowledge of budgeting principles within a hospitality or hotel environment.
- Previous front desk or guest services experience preferred; hotel experience is a plus.
- Ability to work flexible hours in a live-in setting with a proactive attitude toward community management.

Join us in creating memorable experiences while enjoying the unique benefits of living on-site! We are committed to fostering an inclusive environment where your leadership can shine and your passion for hospitality makes a difference every day. Pay: $50,420.10-$83,513.75 per year

Work Location: In person

📌 Live in Manager (Toronto)
🏢 Ulto Property Group
📍 Toronto