Become part of the Law Society of Ontario as an LSO Connects Representative on a 12-month contract. Excel in user support while driving innovation and collaboration. In this role, you will deliver first-level support and effectively manage inquiries from external stakeholders.

You will have the opportunity to educate users, manage knowledge resources, and facilitate seamless communication between operational teams. Your contributions will directly impact user satisfaction and operational efficiency. Key Responsibilities:

- Assist users with the navigation of LSO Connects
- Investigate and document reported issues for escalation
- Create helpdesk tickets and maintain support logs
- Contribute to user documentation and FAQs
- Collaborate with various teams to resolve technical challenges Requirements:
- Two-year college diploma in Business or related discipline
- At least 2 years of experience in user support
- Familiarity with Microsoft Office and Dynamics 365
- Robust interpersonal and communication skills
- Detail-oriented with effective multitasking abilities Support and enhance user experiences while working with the Law Society of Ontario as an LSO Connects Representative.

📌 LSO Connects User Support Specialist (Toronto)
🏢 Law Society of Ontario
📍 Toronto