Shape the future of technology as a Major Incidents Coordinator at CAE. Engage in a rewarding workplace focused on innovation and next-level incident management. In this significant role at CAE, you will oversee the management of major incidents, coordinating IT teams to ensure rapid restoration of services.

This position demands 2-3 years of experience in IT Operations and an understanding of incident processes. Collaborate with stakeholders while leading post-incident reviews to foster a continuous improvement culture. Key Responsibilities:

- Lead all major incident bridge communication and responses
- Validate resolution and closure of incidents thoroughly
- Coordinate efforts among various technical stakeholders
- Manage emergency changes and assess business impact
- Maintain up-to-date documentation and knowledge base Requirements:
- 2-3 years in IT Operations or Incident Management o • Familiar with ITIL Incident Management processes
- Experience with ServiceNow ITSM platform
- Excellent problem-solving capabilities
- Competence in managing priorities under tight deadlines Empower CAE's mission through impactful incident management and help drive the future of immersive technologies.

📌 Major Incidents Coordinator Role at CAE (Montreal)
🏢 CAE
📍 Montreal