The Manager, AI & Digital Workforce Programs is Q Academy's product owner for the AI, IT, cybersecurity, cloud, productivity, and digital skills training catalogue. This role exists to ensure that the programmes Q Academy's employer partnership team sells are genuinely market-differentiated, employer-relevant, instructor-credentialed, and profitable to deliver — because a catalogue that is generic, over-priced to deliver, or under-qualified in instruction directly limits revenue, repeat business, and Q Academy's competitive position in the BC employer training market.

This is a product management role with a workforce development lens. The Manager identifies which digital skills employers in Q Academy's target sectors actually need — not which courses are fashionable in the e-learning market — designs or sources programmes that meet those needs, builds the instructor bench to deliver them at scale, tracks completion and satisfaction quality, and manages programme margins to ensure the commercial team is selling something Q Academy can profitably deliver.

The Manager works at the intersection of product, delivery, and commercial. They do not own the employer relationship — that belongs to the employer partnership team. But they are responsible for ensuring that what the commercial team promises can be delivered, that the catalogue is kept current as technology evolves, and that instructors are calibrated and performing.

A weak programme in this catalogue is not just a delivery problem — it is a renewal risk for the employer partnership manager who sold it.

Key Responsibilities

1. Program Catalogue Development

- Build and maintain Q Academy's program catalogue across:
- Artificial Intelligence and Generative AI
- IT and Technical Skills
- Cybersecurity
- Cloud Computing
- Data and Digital Transformation
- Microsoft and workplace productivity tools
- Digital literacy and future-of-work skills
- Develop programs based on employer demand, skills gaps, industry trends, and workforce requirements.
- Define program titles, target audience, learning objectives, duration, delivery format, prerequisites, outcomes, and assessment approach.
- Create standardized program briefs and sales-ready product sheets.
- Review and retire programs that have weak market demand or poor commercial performance.

2. Employer-Ready Product Development

- Work closely with the Employer Sales team to understand client requirements and recurring skills gaps.
- Convert employer requirements into customized or modular training solutions where appropriate.




- Ensure programs solve a clear business or workforce problem rather than being generic courses.
- Develop corporate training pathways, short courses, bootcamps, workshops, and upskilling programs.
- Ensure every program has a clear employer value proposition and learner outcome.

3. Program Launch Management

- Own the end-to-end launch process for new programs.
- Coordinate curriculum development, instructor assignment, learning materials, assessments, pricing inputs, and delivery readiness.
- Establish launch checklists and minimum readiness standards.
- Ensure programs are fully sales-ready before being released to the commercial team.
- Track program performance after launch and make improvements based on employer and learner feedback.

4. Instructor Bench & Faculty Management

- Build and maintain a solid pool of qualified instructors and industry practitioners.
- Develop instructor qualification and onboarding standards.
- Match instructors to programs based on technical expertise, teaching capability, industry experience, and client requirements.
- Maintain an instructor bench capable of supporting current and future programs.
- Monitor instructor performance, learner feedback, attendance, completion, and delivery quality.
- Identify gaps in the instructor bench and recommend recruitment or contracting requirements.

5. Delivery Quality

- Establish consistent delivery standards across Q Academy programs.
- Monitor learner attendance, engagement, completion, assessment performance, and satisfaction.
- Review post-program feedback and identify corrective actions.
- Work with instructors to improve course delivery and learner outcomes.
- Ensure learning materials and content remain current and relevant.
- Implement quality-control mechanisms for both standard and customized programs.

6. Commercial & Margin Support

- Work with Sales and leadership to ensure programs are commercially viable.
- Provide input on pricing based on instructor costs, delivery model, materials, customization, technology requirements, and expected margins.
- Monitor program-level delivery costs and profitability.
- Identify opportunities to improve margins through reusable content,



scalable delivery models, instructor utilization, and program standardization.
- Support sales teams with strong product positioning, program briefs, FAQs, case studies, and proposal content.
- Do not claim or independently own employer revenue. Revenue attribution remains with the salesperson/account owner/director responsible for the client.

7. Sales Enablement

- Equip employer sales teams with clear and compelling product information.
- Develop:
- Program one-pagers
- Corporate training decks
- Program comparison sheets
- Learning pathways
- Client proposal templates
- FAQs
- Program outcomes
- Instructor profiles
- Case studies and success stories
- Participate in client discovery meetings when technical or product expertise is required.
- Help sales teams translate employer problems into appropriate Q Academy solutions.

8. Market & Skills Intelligence

- Monitor emerging skills and technologies affecting employers.
- Track demand for AI, cybersecurity, cloud, IT, productivity, and digital skills.
- Benchmark competing training providers and corporate learning offerings.
- Identify new program opportunities based on employer demand.
- Recommend catalogue expansion, consolidation, or retirement to leadership.

Required Qualifications

- Bachelor's degree in Business, Technology, Education, Computer Science, HR, Learning & Development, or a related field.
- 4–7+ years of experience in corporate training, workforce development, EdTech, technology training, L&D;, product management, or a related environment.
- Strong understanding of at least several of the following:
- AI / Generative AI
- IT
- Cybersecurity
- Cloud
- Data and digital skills
- Microsoft/productivity platforms
- Digital transformation
- Experience developing or managing training programs or learning products.
- Experience working with corporate/employer clients.
- Experience managing instructors, trainers, SMEs, or external faculty.
- Strong commercial understanding of program pricing, delivery costs, and margins.
- Strong project and stakeholder management skills.

Preferred Qualifications

- Experience with workforce development or government-funded training programs.
- Experience building B2B/corporate training catalogues.
- Experience with AI and emerging technology training.
- Experience working with employers on skills-gap analysis.
- Experience in a startup, EdTech, training, or rapidly scaling environment.
- Knowledge of professional certifications and industry-recognized technology credentials.

📌 Manager, AI & Digital Workforce Programs (Vancouver)
🏢 Eton College Canada
📍 Vancouver