Join RBC Investor Services as Director of Client Due Diligence &

• Onboarding. Lead strategic transformation of our AML/KYC program by redesigning the end-to-end client onboarding experience from application through regulatory approval. Build and mentor a team managing both recent client onboarding and ongoing due diligence requirements. Establish RBC IS as an industry-leading hub for AML/KYC best practices. Partner with senior stakeholders to deliver exceptional client outcomes within a leading financial institution. drive team effectiveness through people, process, technology, and data

• Onboarding Target Operating Model, Fenergo Replacement). Build and mentor Associate Directors and Managers; support career development; conduct performance management and provide continuous feedback. Develop and enhance key partnerships with business stakeholders across RBC IS and enterprise

• Ensure adherence to regulatory requirements and RBC risk appetite; manage the AML/KYC control environment; assess risks and develop mitigation plans

• Project management experience Experience building and leading high-performing teams Knowledge of AML/KYC regulatory requirements and risk management Change management and continuous improvement mindset MBA Certified Anti Money Laundering Specialist (CAMS)



certification PMP (Project Management Professional) certification Prior experience with onboarding/KYC transformations We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities Flexible work/life balance options. Access to a variety of job opportunities across business.

Full time WEALTH MANAGEMENT Posted Date: Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. #

📌 Manager, Client Services - Full Time (Toronto)
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📍 Toronto