Lead customer success initiatives at the ultimate AI platform! Join the company in Kitchener, Ontario, to drive product adoption and cultivate long-term customer relationships. As the Manager of Customer Success, you will manage a high-performing team of Customer Success Managers dedicated to maximizing customer value and retention.

This hybrid position supports key accounts while collaborating with cross-functional teams to ensure our solutions continuously exceed expectations. You'll also develop engagement strategies for at-risk customers to improve overall outcomes. Key Responsibilities:

- Lead and mentor a team of Customer Success Managers
- Drive product adoption and minimize customer churn
- Monitor customer health and manage escalations




- Report key performance metrics to senior leadership
- Collaborate with various teams to enhance customer strategies Requirements:
- 2-3+ years of management experience in Customer Success
- SaaS experience is required, telecommunications preferred
- Bachelor’s degree in a technology-related field
- Solid communication and presentation skills
- Proven cross-functional leadership abilities Elevate customer success at the company, enhancing product utilization and supporting key clients in Kitchener!

📌 Manager, Customer Success - Hybrid Role (Kitchener)
🏢 United States Digital Space
📍 Kitchener