Elevate your career as an AI Support Specialist at Marsh, dedicated to application health and user support. This hybrid role emphasizes proactive monitoring and issue resolution, ideal for tech enthusiasts. As a vital member of the Marsh team, you will provide support for AI applications, tackling challenges from triaging requests to ensuring smooth functionality.

Engage with various technologies and tools, support vulnerability remediation, and deliver timely updates to stakeholders. Your familiarity with AI support processes combined with technical skills will guide your effectiveness. Key Responsibilities:

- Monitor and analyze application and server health
- Clarify support incidents and manage technical solutions
- Communicate project updates and client impact
- Participate in change management process adherence
- Document and report on service-management outcomes Requirements:
- Degree in Computer Science or relevant field
- 2 years of AI application support experience
- Hands-on with MEAN stack, PostgreSQL, and APIs
- Knowledge of ITSM tools like JIRA and Datadog
- Understanding of API principles and AI models Support AI initiatives and drive efficiencies with Marsh.

📌 Marsh AI Support Specialist Role (Montreal)
🏢 Marsh
📍 Montreal