- Manage and maintain the integrity of AdminAdvantage Benefits Member data

- Safeguard member data from unauthorized changes

- Analyze data for compatibility with client setup and provide improvement insights

- Liaise with AdminAdvantage Administration for new client implementations and ongoing plan administration

- Provide technical expertise on demographic file requirements and member processes

- Set up and maintain demographic file rules based on client and member requirements

- Manage pre- and post-enrollment reporting analysis and updates end to end

- Complete annual enrollment activities, including Allow Growth & Salary Analysis

- Identify client impacts and provide data-driven insights to improve service delivery

- Collaborate with internal teams to share information and support continued learning and development

- Identify and implement workflow and system process improvements

- Attend client meetings to gather and document plan member requirements

- Provide status updates and resolve client issues with internal team members and stakeholders

Requirements

- Advanced knowledge of Microsoft Excel and SQL, including Power Apps





- Experience with Group Benefits and Benefits Administration is an asset

- Familiarity with Benefits Administration Systems (Vital Objects) and AdminAdvantage is an asset

- Proven experience in data analysis and member management

- Excellent verbal and written communication skills

- Strong negotiation and influencing skills

- Ability to manage multiple priorities and projects effectively

- Ability to work in a fast-paced, changing environment and adapt to recent challenges

- Strong problem-solving skills and attention to detail

- Ability to build successful relationships with coworkers and clients

- Strong customer service skills and integrity

- Exceptional time management and organizational skills

- Ability to take initiative and demonstrate good judgment

- Solid collaboration skills and ability to work autonomously

Core Competencies

Demonstrates advanced knowledge of Microsoft Excel and SQL, with a focus on data analysis and member management. Proven ability to manage client relationships, implement process improvements, and deliver insights for enhanced service delivery.

📌 Member Information Insights Analyst (London)
🏢 Jobtailor
📍 London