Lead Intact’s communications strategy as the Communications Orchestration Manager located in Montréal. This dynamic role focuses on enhancing customer interactions through streamlined communication processes. You will be responsible for centralizing and orchestrating communications across various digital channels, including email and SMS.

Your expertise will guide a team of developers while coordinating efforts across multiple stakeholder teams to meet communication demands efficiently. The role emphasizes maintaining high standards for delivery quality and compliance in all outputs. Key Responsibilities:

- Direct the orchestration of customer communications across channels
- Standardize communication processes and stakeholder interactions




- Enforce quality and compliance standards for all outputs
- Lead email backend development and technical execution
- Manage urgent communication requests efficiently Requirements:
- 10+ years of experience in digital communications
- 5+ years of people leadership experience
- Robust knowledge of Salesforce Marketing Cloud
- Bilingual proficiency in English and French
- Demonstrated ability to align team goals with business objectives Expand your impact on client communication quality and efficiency at Intact.

📌 Montréal Communications Orchestration Manager (Montreal)
🏢 Intact
📍 Montreal