Become a Bilingual Customer Service Expert at Imperial Dade Canada in Montreal, QC, where excellence in service is paramount. This full time, on-site position supports customers in English and French across multiple channels. As a part of the customer experience team, you will handle inquiries, process orders, and monitor satisfaction levels.

Your role involves collaborating with internal departments to troubleshoot issues and improve service quality. You will play a crucial part in fostering positive customer relationships through effective communication and problem-solving. Key Responsibilities:

- Provide bilingual support to customers and resolve inquiries
- Efficiently process orders and track delivery information




- Work with multiple teams to manage service requests
- Track customer satisfaction and handle feedback proactively
- Utilize CRM systems for documentation and reporting Requirements:
- Strong background in customer support services
- Excellent bilingual communication skills
- Able to analyze customer data for process improvement
- Familiarity with CRM, ERP, and office software
- Capacity to maintain accuracy in a busy environment Bring your expertise in customer service and bilingual skills to enhance client experiences at Imperial Dade Canada.

📌 Montreal Bilingual Customer Service Expert
🏢 Imperial Dade Canada
📍 Montreal