Join Burberry as a Service Lead in Montreal, focusing on enhancing the customer experience and driving team performance on the sales floor. Supervise, coach, and motivate the staff to excel.

The Service

Lead is essential for fostering an inspiring workplace for the retail team at Burberry. This role emphasizes daily supervision of sales associates, ensuring each interaction is memorable.

Responsibilities include real-time coaching, managing customer flow, and partnering with management for training initiatives to reinforce the Burberry Experience. Key Responsibilities:

- Direct and inspire sales associates to deliver exceptional customer service
- Coach talent on the floor to meet sales objectives
- Manage customer interactions for seamless experiences
- Partner with leadership on training and feedback initiatives
- Resolve complex customer issues effectively Requirements:
- Strong background in POS systems
- 1-2 years of retail management experience
- Experience with Apple devices and digital tools
- Effective communication skills
- A passion for luxury retail and customer service Lead a dedicated team and foster outstanding service experiences as the Service Lead at Burberry in Montreal.

📌 Montreal Service Lead - Retail Burberry
🏢 Burberry
📍 Montreal