Shape the future of client relations at Sun Life as the National Manager for the Client Relationship Centre. Lead a dedicated team to enhance service delivery and client satisfaction across multiple regions. In this pivotal role, you’ll guide Client Relationship Centre Representatives, ensuring top-notch services for GRS clients.

You will set objectives, monitor performance metrics, and promote a culture of continuous improvement. By championing exceptional client experiences and managing change effectively, you’ll drive your team to success while fostering a supportive setting. Key Responsibilities:

- Lead and mentor Client Relationship Centre team members
- Set and monitor team and individual objectives
- Ensure consistent quality service across regional locations
- Advocate for client and employee experience optimization
- Implement best practices in service delivery Requirements:
- University degree or equivalent work experience
- Minimum 8-10 years in financial services
- Strong client relationship management skills
- Experience managing high-performing teams
- Bilingualism required for roles in Quebec Deliver outstanding client service and operational excellence as the National Manager at Sun Life.

📌 National Manager for Client Services (London)
🏢 Sun Life Financial
📍 London