Lead aftersales initiatives for a top agricultural equipment firm in the Greater Toronto Area as the National Product Support Director. Drive performance strategies across parts, service, and warranty functions nationwide. In this senior role, you will oversee the national product support strategy and work with a team of Product Support Managers to achieve performance targets.

Strong leadership is essential as you will coach a geographically dispersed team while ensuring consistent practices across all territories in Canada. Enhance dealer and customer satisfaction by collaborating with multiple teams and leveraging cutting-edge technology solutions. Key Responsibilities:

- Develop national product support strategies and targets
- Manage KPIs for parts, warranty, and performance




- Strengthen dealer competency through training programs
- Lead regional service meetings for operational insights
- Supervise operational budgets and goodwill expenditures

Requirements:

- 10+ years in product support or relevant fields
- Proven leadership of remote teams
- Understanding of dealer and customer relations
- Experience with digital service and diagnostic tools
- Bilingual in English and French preferred

Drive exceptional aftersales performance through strategic leadership and collaboration in this pivotal role.

📌 National Product Support Director Position (Toronto)
🏢 Litherland u0026
📍 Toronto