Job Summary

Responsible for providing professional guest service during the overnight shift while managing front-desk operations, completing the nightly audit, maintaining accurate financial records, and ensuring the safety and security of hotel guests and property.

Key Job Duties

- Welcome guests, check guests in and out, and provide friendly and professional customer service.
- Answer telephone calls, respond to guest questions, and provide information about hotel services and local attractions.
- Process reservations, cancellations, room changes, payments, and refunds accurately.
- Verify guest identification and payment information while following hotel policies.
- Complete the overnight night audit, including balancing daily room revenue, payments, taxes, and other hotel transactions.
- Review and reconcile front-desk transactions and correct discrepancies when necessary.
- Prepare and distribute daily reports for management.
- Process credit card, cash, and other payment transactions and maintain accurate records.
- Monitor arrivals, departures, occupied rooms, and room availability.
- Handle guest complaints and concerns professionally and attempt to resolve issues promptly.
- Maintain a clean, organized, and welcoming front-desk area.
- Conduct regular property checks during the overnight shift and report maintenance or safety concerns.




- Protect guest privacy and maintain confidentiality of guest and hotel information.
- Follow all hotel policies, procedures, and standards for customer service and safety.

Skills & Qualifications
- Strong customer-service and communication skills.
- Ability to work independently with minimal supervision.
- Basic computer and cash-handling skills.
- Strong attention to detail and accuracy with numbers and financial transactions.
- Ability to remain calm and professional when dealing with difficult situations.
- Reliable and punctual, with the ability to work overnight shifts.
- Ability to multitask and prioritize responsibilities.
- Previous hotel or front-desk experience is an asset.
- Experience with hotel reservation systems is an asset.

Typical Night Shift Responsibilities The Night Auditor is generally responsible for keeping the front desk operational throughout the night, assisting late-arriving and early-departing guests, monitoring the property, completing the daily financial audit, preparing reports, and ensuring that the hotel is ready for the morning shift. Join us in creating memorable guest experiences while enjoying a vibrant work workplace that values your skills and dedication!

Pay: $18.25-$20.00 per hour

Benefits

- Flexible schedule
- On-site parking

Work Location: In person

📌 Night Auditor/Front Desk Agent (Williams Lake)
🏢 Super 8 Williams Lake
📍 Williams Lake