Job Title: Office Administrator

Start Date: Sept. 14th, 2026

End Date: Sept. 10th, 2027

Location: Charlottetown, PE

Contract: 12 month contract

Hours: 37.5 hrs/week

Company Information

BGC Charlottetown is a community-based, charitable organization dedicated to meeting the needs of young people through a variety of quality, structured educational, remedial, and recreational programs.

Through our guiding principles; Belonging, Respect, Encouragement and Support, Working Together, and Speaking Out, we strive for children and youth to discover and achieve their dreams and to be helpful, successful and active participants in society.

Job Overview

Are you a passionate, organized and community-oriented person, looking to use your skills to uplift children and families?

Reporting to the Executive Director, the Office Administrator is responsible for providing administrative support for all programs that BGC Charlottetown operates. They are often the first point of contact through email or phone communication. They prepare online registration forms, onboard families and staff, ensure families have set up payments, send invoices, and support our families and staff with any needs.

Responsibilities

Participant Management

-Regular communication with families, staff and other stakeholders

-Onboarding of new participants and families through our online childcare management software

-Ensure all families have an active Parent Portal Account

-Create Invoices and set up payment plans prior to program start date

-Ensure families have paid their fees prior to the start of program

-Creation and execution of family and staff communication plan

-Provide guidance to families on how to register and use the childcare registration software

-Communicate with parents via email, Recdesk, and in person pertaining to outstanding fees, enrollment, and bursary/support programs

Administration

-Create and compile reports relevant to: Attendance, childcare subsidy, outstanding payments, revenue,



medical conditions and allergies, bursary programs

-Providing administrative office assistance to the management and program teams

-Attend/participate/schedule Staff meetings as required

-Update Recdesk Registration System information regularly

-Recording and communicating pertinent information obtained through parent/community contacts in conjunction with the Site supervisor and Program Manager

-Ensuring adequate staff uniform supplies (shirts, name tags, branded swag) is in stock and available

-Demographic data collection and reporting

-Manage payroll through HR platform

-Produce a monthly newsletter to families

-Manage our internal bursary program

-Manage our project backpack program

-Supporting other staff and management as needed

Knowledge and Abilities

-Experience with Microsoft 365

-Ability/willingness to learn new technology, software and systems (HR, Childcare Management, Quickbooks)

-Very strong communication skills with children and families

-Very strong organizational skills

-Strong ability to collaborate

-Robust ability to communicate via email, telephone and other internal means

-Ability to develop/implement/improve operating systems and procedures

Qualifications: (Bullet Points)

-Experience working with youth aged 5-18

-Possess a High School Diploma or its equivalent.

-College Diploma or Degree within a relevant background or experience (Asset)

-Has/can obtain a First Aid & CPR certificate

-Has/Can obtain a clean Criminal Record and VSS check within 6 months

Perks and Benefits

-Unlimited vacation policy

-12 sick days

-Access to Employee Extended Benefits Plan after 90-day probationary period

BGC is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, creed, colour, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status.

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