EliseAI seeks a skilled Product Solutions Analyst in Toronto, offering full-time, in office work. This role involves client support and technical expertise to enhance user experience and operational efficiency. As a vital member of EliseAI's Product Solutions team, you'll act as the first line of defense for clients, troubleshooting issues through your technical knowledge and empathy.

The position demands a comprehensive understanding of client systems, enabling you to deliver exceptional service and resolve problems swiftly. Key Responsibilities:

- Serve as the initial point of contact for client inquiries
- Deliver empathetic solutions and gather issue details
- Manage ticketing queues and meet internal KPIs
- Develop expertise in client onboarding and product integration
- Communicate clearly with clients regarding updates and resolutions Requirements:
- 1+ years in Technical Support or related role
- Experience with CRMs like Zendesk
- Strong technical proficiency and problem-solving skills
- Effective communication skills in client interactions
- Willingness to work in person 4-5 days weekly Contribute your technical support expertise to elevate client satisfaction at EliseAI.

📌 On-Site Product Solutions Analyst in Toronto
🏢 Euro Staffs
📍 Toronto