We’re hiring in Edmonton!

Consolidated Dealers is looking for an Operations Coordinator to join our team in Edmonton, and these roles are a little different from the norm.

This role is perfect for someone who enjoys Warehouse operations (picking, packing, shipping, receiving, restocking) AND Order Desk and coordination duties (processing orders in the ERP, customer communication, backorders, reporting, and cross-department support)

The Operations Coordinator is a key member of the Operations Team responsible for supporting order processing, customer service, e-commerce coordination, purchasing activities, reporting, and continuous improvement initiatives across the organization.

The successful candidate will be part of a national Operations Coordinator Team across our Woodbridge, Ottawa, and Edmonton locations. Coordinators collaborate daily to share best practices, troubleshoot challenges, and support each other during high-volume periods. This role is ideal for someone who enjoys Teamwork, knowledge-sharing, and building solutions that benefit the whole organization.

- Order Desk & E-Commerce Coordination

Warehouse Operations

- Pick, pack, and stage orders for shipment
- Prepare outgoing shipments and process incoming deliveries
- Restock shelves and maintain bin accuracy
- Assist with cycle counts and general warehouse organization
- Communicate proactively with the Order Desk and Warehouse Leads on inventory or product availability issues

Order Desk & E-Commerce Coordination

- Respond to phone calls and emails from customers, vendors, and internal Teams in a professional manner
- Process incoming orders through the ERP system (phone-in, email, and e-commerce)
- Review orders for accuracy and completeness before submitting to the warehouse
- Coordinate backorders, vendor ETAs, and customer follow-ups
- Provide status updates on order progress and delivery timelines

2. Cross-Functional Collaboration Work collaboratively across multiple departments to ensure smooth day-to-day operations and excellent customer experience.

Purchasing Collaboration

- Assist the Purchasing Team in submitting purchase requests to approved vendors
- Monitor inventory levels and flag low-stock or discontinued items
- Assist with fast-moving / slow-moving product reports and SKU performance metrics




- Share customer feedback and recurring product requests to support strategic purchasing decisions

Warehouse Operations Collaboration

- Communicate special order instructions and delivery expectations to the warehouse
- Prioritize urgent orders and ensure information is complete before reaching the warehouse
- Assist in operational analysis relating to product movement, order volume, and returns patterns

Accounting Collaboration

- Submit supplier invoices for processing and review discrepancies
- Support reconciliation of order, shipping, and invoicing data
- Pull transactional and pricing reports when required

Sales Team Collaboration & Customer Insights

- Share insights on changes in customer purchasing patterns, seasonal trends, and recurring product requests
- Support targeted outreach by identifying customers who may benefit from specific product lines
- During customer calls, take opportunities (without pressure) to:
- Suggest relevant or complementary products
- Offer free samples when suitable
- Flag opportunities for the Sales Team to follow up

3. Innovation, SOP Development & Analytics (National Operations Coordinator Team)

- Contribute to building and updating SOPs, training documents, and workflow guides
- Assist in ERP sandbox testing when new features or modules are introduced
- Document process feedback and identify improvement opportunities based on recurring issues
- Support operational analytics including reporting, trend identification, and root-cause analysis
- Participate in or lead lunch & learn knowledge-sharing sessions between warehouse locations
- Use AI tools (training provided) for market research, reporting, product comparisons, and operational insights

Driving NOT REQUIRED ONLY OPTIONAL As part of the future operational vision, the Edmonton branch is expected to operate with its own transit van for local deliveries.

The ability to make occasional deliveries is considered an asset,



but it is optional and will not affect hiring decisions.

Qualifications

- 1–3 years of experience in warehouse operations, customer service, order desk, logistics, or similar roles
- Strong communication and organizational skills
- Comfortable handling customer calls, including problem-solving and complaint de-escalation
- Intermediate Excel and ERP experience is an asset (training provided)
- Ability to switch between physical work and administrative work from week to week
- Positive attitude, Team-oriented mindset, and willingness to learn

Work Hours Monday to Friday — 8:00 AM to 5:00 PM

No evenings, weekends, or overtime expected.

What We Offer

- Supportive Team environment with shared workload through rotation
- Full training on ERP, warehouse systems, and AI tools
- Skill-building and growth opportunities within Operations, Logistics, or Purchasing
- A workplace that values Teamwork, accountability, and continuous improvement

Benefits:

- Competitive Hourly Rate
- Work uniform
- Extended health care
- Dental
- Vision
- Etc.

- Steel-toed safety boots (after 6 months)

Diversity & Inclusivity: Consolidated Dealers is based out of one of the most diverse countries in the world. This includes differences related to race, ethnicity, national origin, gender, gender expression and presentation, sexual orientation, religion, age, ability and socioeconomic status. We commit ourselves to promoting the recognition and appreciation of our diverse and rich culture.

We believe that it is critical to our success to promote freedom of thought and opinion in a respectful environment. The decisions we make are rooted by respectfully considering each other’s thoughts and opinions and by working towards a greater common goal.

Accommodation:

Consolidated Dealers is an equal opportunity employer and welcomes applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. If as a qualified job applicant, you require accommodation, Consolidated Dealers will consult with you to provide equitable accommodation and business environment modifications according to your specific needs. You will be provided an chance to express your accessibility needs if your application is selected to proceed in our hiring process.

📌 Operations Coordinator - Edmonton
🏢 Consolidated Dealers Co-Op
📍 Edmonton