Role Overview The Outside Sales Rep is responsible for generating revenue for Brenlo by growing existing customer accounts, and finding and selling to new customer accounts for Brenlo.
Primary Responsibilities
1. Solicits existing and prospective customers/accounts to gather information regarding upcoming projects to determine if Brenlo has a solid sales opportunity.
2. Provides product information, estimates and potential alternatives and solutions to close the sale.
3. Confirms details and specifications to provide information to confirm the final quote
4. Works with production to confirm timelines for delivery.
5. Resolves customer/accounts complaints regarding delivery and quality with production and shipping personnel.
6. Follows-up with their customers/accounts to ensure that they are satisfied, visiting job sites form time-to-time.
7. Maintains close contact with customers/accounts, resolves certain issues and answers relevant questions to promote a positive experience for customers.
8. Understands the dynamics of the competitive environment, customers’ specific preferences and needs.
9. Participates in trade shows, sales meetings and other activities to support business and personal development.
Teamwork - Works responsively and collaboratively with teammates; Shares information in a timely manner; Works with others to resolve outstanding issues NOTE: May be assigned other responsibilities based on the changing needs of the business or its customers/accounts.
Skills Required
1.
Product knowledge- essential that sales reps are able to represent the full line of Brenlo products accurately to both existing and prospective customers/accounts
2. Application of products – basic knowledge of design to ensure that mouldings and other products fit the style required
3. Knowledge of production process to estimate schedules and constraints
4. Problem solving – provides acceptable alternatives and solutions in order to close the sale
5. Communications – persuades and successful negotiates terms to close the sale; provide clear information
6. Customer/account service – responds quickly and adequately to roadblocks and issues
7. Interpersonal - builds rapport and trust; with customers; represents Brenlo with integrity and honesty
8. Organizational – multitasks and prioritizes customer requests and prospecting workload effectively
Measures of Success
1. Sales from existing customers/accounts – repeat business
2. Sales from new customers/accounts – new business
3. Number of prospective customers contacted
4. Closing percentage of sales - % lost versus % won
5. Number of customer complaints or errors with orders
6. Customer satisfaction results
7. Response time to resolve any problems with customer orders
8. Adheres to Brenlo’s operating and sales procedures
9. Respectful, accurate and timely communication with others
Pay: $60,000.00-$100,000.00 per year
Benefits
- Dental care
- Extended health care
- Versatile schedule
- RRSP match
- Vision care
Work Location: Hybrid remote in Collingwood, ON (Simcoe District)