The Solutions Architect plays a critical role in accelerating revenue growth and improving solution quality. This position partners with Account Executives to support discovery, shape technical solutions, coordinate scoping and estimation, and ensure every SOW is grounded in what the client actually said and what the team can realistically deliver. You'll work closely with Account Executives, who own the commercial relationship and sales motion, and Senior Tech Leads, who anchor delivery feasibility and execution. This role exists to remove technical barriers to closing business, strengthen client confidence, and improve the consistency and scalability of how Mutually Human sells and delivers work.The role's primary emphasis is supporting growth within existing accounts while also helping drive new client acquisition. For active accounts, the Solutions Architect partners with Account Executives to identify growth opportunities, improve solution positioning, and ensure successful delivery creates momentum toward future engagements. The role also supports new client acquisition, running the pre-sales motion from discovery through signed contract. Large or strategically complex new clients will require close collaboration with senior CSG leadership and cross departmental stakeholders.It is equally a relationship role and an operational one, requiring the discipline to manage client engagements with precision and the credibility to earn trust over time. For the right candidate, it is an opportunity to do meaningful client work at a firm that takes both craft and relationships seriously.WHAT YOU'LL OWNAccount Strategy & Relationship ManagementPartner with Account Executives to support client growth objectives by providing technical solution guidance, discovery leadership, and pre-sales execution support.Contribute technical insight and solution recommendations to Account Strategy documents while ensuring opportunities align to deliverable, repeatable service offerings and realistic delivery expectations.Facilitate regular touchpoints with Senior Tech Leads and Account Executives to align on account direction and surface expansion opportunitiesDrive account retention and repeat business by ensuring a successful delivery converts into the next scoped engagementEnsure delivery teams receive complete discovery, scoping,



and client context documentation required for successful execution.Discovery & Pre-Sales ExecutionLead and support discovery conversations that qualify business needs, surface assumptions, identify measurable outcomes, and translate client challenges into actionable, purchasable solutions and clearly scoped engagements.Partner with Account Executives to strengthen technical credibility, accelerate deal progression, and ensure proposed solutions are achievable, valuable, and aligned to client priorities. Your role is helping clients buy the right solution.Manage pre-sales systems and documentation, ensuring scoping and estimation are structured and complete before any SOW is draftedCoordinate with Senior Tech Leads during scoping and estimation. Bring them in at the right stage, brief them fully, and ensure their technical input is capturedSupport current client opportunities: run discovery, initiate account strategy, and manage the pre-sales motion through to signed contractSOW Quality & HandoffOwn SOW quality across engagements, ensuring that what is scoped reflects what the client actually said, what engineering can realistically deliver, and what success looks likeParticipate in the internal handoff from pre-sales to delivery, ensuring the handoff documentation is accurate, complete, and contains the context delivery teams need for a successful kickoffRemain involved post-kickoff on accounts where relationship continuity or scope complexity warrants it. The level of involvement is determined deal-by-deal, not applied uniformlyOwn the documentation repository for account strategies and ensure all active accounts have current, complete Account Strategy documentsGrowth & ExpansionIdentify and pursue expansion opportunities within the existing client base, including new projects, expanded scope, and adjacent service linesSupport Account Executives by contributing technical insights, expansion opportunities,



and solution recommendations that strengthen account growth plans and improve win rates.Engage key accounts with a higher-intensity model: QBR participation, proactive strategic touchpoints, and direct involvement in account planningProvide leadership with a clear, current read on client health, growth opportunities, and risks across all active relationshipsHelp package repeatable service offerings, accelerators, and solution plays that simplify the buying process and improve speed-to-value for clients.WHAT WE'RE LOOKING FORRequired5+ years in a pre-sales, solutions consulting, account management, or client-facing technical role, ideally in a consulting or professional services environmentDemonstrated ability to manage multiple client relationships simultaneously, with explicit ownership of outcomes rather than just activitiesComfort operating at the intersection of business value and technical delivery. You don't need to write the code, but you need to understand what it takes to build the thingClear, confident communicator in both written and verbal form, with clients and internallyOrganized and accountable. You keep track of your accounts, follow through on commitments, and flag risks earlyDemonstrated ability to translate business challenges into clear, actionable solutions clients can understand, evaluate, and purchase.PreferredExperience in data engineering, analytics, AI, or software development consultingFamiliarity with structured scoping and estimation processes (e.G., building a project definition with phases, features, tasks, and assumptions)Exposure to tiered account management models or white-glove client service programsTrack record of converting successful project delivery into repeat business or expanded scopeExperience positioning consulting offerings, accelerators, packaged services, or repeatable solution frameworks in a consulting or technology services environment.Success MeasuresImprove proposal quality and technical solution consistencyReduce SOW cycle time and scope ambiguityImprove proposal conversion and expansion opportunity success ratesIncrease adoption of repeatable service offerings and packaged solutionsImprove delivery readiness through stronger discovery and qualificationStrengthen collaboration between Sales, Presales, and Delivery teams #J-18808-Ljbffr

📌 Solution Architect (Grahamdale)
🏢 Mutually Human
📍 Grahamdale