Join Perkopolis in Toronto as a Bilingual Customer Service Specialist. Elevate your career by providing exceptional support to our valued community members while mastering our services and tools.
As a vital team member, this role requires fluency in both French and English, ensuring top-notch communication. You will manage customer tickets, provide assistance through various channels, and help improve our services. Your expertise will drive satisfaction and enhance customer experiences in our Toronto office three days a week.
Key Responsibilities:
• Master Perkopolis services and user portal
• Provide support via phone, email, and live chat
• Document all customer interactions and solutions
• Prioritize support tickets and escalate issues
• Collaborate on high-level problem-solving with the team
Requirements:
• 3+ years in customer service support roles
• Fluent in French and English, both written and verbal
• Experience with Zendesk preferred
• Robust communication and interpersonal skills
• Highly organized and detail-oriented
Contribute your bilingual skills and problem-solving expertise to enhance customer satisfaction at Perkopolis in Toronto.
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📌 Bilingual Customer Service Specialist Toronto
🏢 PerkSpot
📍 Toronto