About Switch

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

Location: Grand Rapids, MI

About Switch

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

The Role: Network Infrastructure Technician I

What You’ll Do

- Install, terminate, label, and maintain copper, fiber, and coax cabling, including patch panels and cable management.
- Build and modify cable support systems such as ladder rack, tray, J-hooks, and related hardware.
- Install and replace field-replaceable units such as drives, memory, optics, and power components.
- Perform basic hardware setup and access using terminal tools.
- Test cabling using standard tools and document results.
- Create and maintain design layout records for completed work.
- Respond to routine alerts and issues, follow escalation procedures when needed, and document all actions in ticketing systems.
- Escort vendors and support on‑site customer activities as required.

What We’re Looking For

- You follow procedures closely and understand why consistency matters in a mission‑critical environment.
- You communicate clearly and directly with teammates, customers, and vendors.
- You manage your tasks, document your work, and close the loop without being reminded.
- You ask for guidance when needed and elevate issues using sound judgment.
- You contribute to a dependable team culture by showing up prepared and accountable.

What You’ll BringRequired

- 1–2 years of experience in telecom, data center operations,



or IT support.
- Working knowledge of CAT 3, CAT 5, and CAT 6 cabling, plus single-mode and multi-mode fiber.
- Basic understanding of ANSI and TIA/EIA cabling standards.
- Ability to troubleshoot layer 1 connectivity and basic hardware issues.
- Experience using ticketing systems to track and document work.
- Comfort working scheduled shifts in a 24/7 operating setting.

Preferred

- CompTIA A+, Network+, or Security+ certification.
- Experience with terminal access tools such as PuTTY, SSH, or similar.
- Familiarity with data center hardware such as switches, routers, PDUs, and related equipment.

Working Conditions and Requirements

- On‑site work in secure data center environments.
- Ability to safely lift up to 70 pounds and use lifting devices for heavier equipment.
- Comfort working on ladders, at heights, and in confined spaces.
- Ability to work in areas with higher or lower temperatures than a typical office.
- Willingness to complete required safety training, including OSHA 10 and site‑specific certifications.

Why Switch?

- A Culture of Karma – We are self‑motivated by karma, ensuring our actions contribute to a positive, supportive and forward‑thinking environment.
- Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.
- Flexibility & Remote Opportunities – Whether in‑office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.
- Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.
- Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Join Us & Make a Difference.

This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.

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📌 Network Infrastructure Technician I (Grand Rapids)
🏢 SWITCH
📍 Grand Rapids