Insight Global's client is seeking a fluent French-speaking Customer Service Representative to support Canadian travelers, financial institutions, and retail clients in a fast-paced, work-from-home setting. This is not a traditional contact center role. Representatives serve as trusted resources by providing benefit information, answering travel-related questions, opening non-medical assistance cases, and delivering exceptional customer service through phone and email communication. Success in this position requires empathy, professionalism, critical thinking, and the ability to anticipate customer needs while handling a high volume of interactions.

Handle approximately 40-50 customer calls per day while providing exceptional service. Respond to customer inquiries via phone and email in both English and French. Open and manage non-medical assistance cases for travelers and customers.



Provide pre-trip assistance, travel advisories, vaccine information, and policy guidance. Explain benefit coverage, limitations, and available services clearly and accurately. Assist customers with claim forms and claim-related questions. Guide customers through websites and online claim submission processes. Troubleshoot customer issues and identify solutions independently. Relay information between customers, partners, and service providers. Maintain accurate case documentation and customer records. Handle sensitive customer information while adhering to privacy and confidentiality standards. Deliver a positive customer experience focused on customer satisfaction and first-call resolution.

📌 Bilingual Customer Service Representative (Canada)
🏢 Insight Global
📍 Canada