At Arvanitis & Associates, Dentistry by Design in Waterloo, we are looking for a warm, organized, and patient-focused Patient Care Coordinator to join our growing dental team. This role is ideal for someone who enjoys building meaningful relationships with patients, coordinating their care, and creating a welcoming experience from the first point of contact. If you are professional, detail-oriented, and passionate about exceptional patient service, we would love to welcome you to our team.

123Dentist is one of Canada’s largest and fastest growing dental support organizations. Powered by 450+ community-rooted clinics and 8,000+ team members, we are united by one shared mission: to make Canadians smile.

We provide the non-clinical backbone for dental teams across the country, offering HR, marketing, finance, operations, and procurement support so local clinics can focus on what matters most — their patients.

https://www.123dentist.com/

We offer full-time, part-time, and casual opportunities, with the flexibility to work around your schedule - explore your options and learn more now!

Key Responsibilities

- Welcome patients and provide a warm, professional experience at every visit.
- Answer phones, respond to patient inquiries, and manage appointment scheduling.
- Schedule new patient consultations, hygiene appointments, treatments, and follow-ups.
- Follow up with patients regarding outstanding treatment, appointments, and referrals.
- Verify patient information and maintain accurate records.
- Assist with dental insurance inquiries, estimates, pre-authorizations, and billing coordination.




- Coordinate effectively with dentists, hygienists, dental assistants, and the administrative team.
- Help patients understand their treatment options, appointment requirements, and financial arrangements.
- Handle patient concerns with empathy, professionalism, and a solutions-focused approach.
- Maintain patient confidentiality and follow all office policies and privacy requirements.
- Support the overall efficiency and positive culture of the dental practice.

What We're Looking For

- Previous experience in a dental office preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Professional, positive, and compassionate personality.
- Ability to multitask and remain calm in a busy environment.
- Comfortable using computers, scheduling software, and electronic patient records. Experience with Dentrix is an asset.
- Strong ability to work independently as well as part of a team.
- Experience with dental insurance and treatment coordination.

What We Offer

- A welcoming and supportive team environment.
- Opportunity to grow within a patient-focused dental practice.
- Competitive compensation.
- Training and professional development opportunities.

123Dentist is an equal chance employer committed to diversity and inclusivity. The organization strives to build a workforce that reflects the communities it serves, including individuals with disabilities. Accommodations are available upon request throughout the recruitment process. Please inform our team if you nee d assistance at any stage Open role for an existing vacancy

Job ID: 12298

📌 Patient Coordinator - Arvanitis & Associates (Waterloo)
🏢 123Dentist
📍 Waterloo