Overview Job Title: Business System AnalystDepartment: Information TechnologyReporting to: Manager, Business System AnalysisLocation: Any Greenfield LocationVacancy Status: Position is Vacant.Greenfield is looking for a Business System Analyst to join our growing team.Position Overview As a Business Systems Analyst, you will be a key strategic partner within Greenfield Global’s IT team, reporting to the IT Business Systems Analysis Manager. In this dynamic role, you will act as the vital link between Sales, Marketing, Customer Service, and IT, driving innovation and digital transformation across business processes.Your mission: to enhance business performance and customer experience by translating organizational needs into smart, scalable technology solutions.You will lead efforts to capture and analyze business requirements, optimize end-to-end processes, and ensure seamless integration of business platforms. Leveraging Dynamics 365, including Customer Insights Journeys, Sales, Customer Service, and Omnichannel, you will design and implement solutions that personalize experiences, streamline operations, and empower teams to deliver exceptional value. Your expertise in data migration and integration ensures robust connectivity and unified commercial systems.Who Are We Greenfield Global is a leading producer and supplier of high-value, mission-critical raw materials, ingredients, and additives that are vital to businesses and integral to a lower-carbon economy. From start-ups to the largest brands in the world, customers trust Greenfield’s extensive portfolio of premium products, regulatory expertise, and industry-leading service to improve people’s lives and the health of the planet.Why Join Greenfield? We innovate, collaborate, and work with purpose. By unlocking the potential of people, partnerships, and nature to accelerate sustainable solutions for the health of the planet, our work has a positive impact on the environment around the world. We’re always looking for people who can bring new talents and experience to our team.Who You AreExcellent analytical and critical thinking skills.Strong understanding of data analysis, process mapping and solution design.Ability to thrive in a fast-paced, dynamic work environment.Possesses Company values of honesty, integrity, respect, commitment and open to change while modelling the Company Core Principles in all activities.Ability to foster collaborative, cross department relationships to meet common objectives.The ideal candidate brings positive energy and enthusiasm to the team, making collaborative efforts enjoyable and inspiring colleagues to optimize business systems and processes while fostering growth and a dynamic work environment.Must be able to work on a team.Your Experience Should IncludeBachelor’s degree in computer science, Information Technology, Business Administration, or a related field.5+ years of hands-on experience in Microsoft Dynamics CRM / ERP Dynamics 365 F&O/SCM,



including Customer Engagement implementation.Demonstrated experience with Dynamics 365 Customer Insights Journeys, Sales, Customer Service, Omnichannel, and data migration/integration.Deep understanding of customer engagement processes in D365, including sales cycles, lead and prospect management, and customer journey mapping.Experience supporting go-to-market strategies, customer engagement initiatives or digital transformation projects.Familiarity with KPI’s and metrics used in sales and marketing experience.Familiarity with AI and machine learning concepts for commercial applications, such as Dynamics 365 Sales Agent and Copilot features.Experience with Agile/Scrum methodologies, including managing work items, tracking progress, and collaborating effectively using Azure DevOps.Bonus Point If You Have Any Of TheseMicrosoft Dynamics 365 Certifications: Relevant certifications such as Microsoft Dynamics 365 Customer Engagement Functional Consultant Associate, Power Platform Functional Consultant AssociateTechnical Skills: Experience with system integration, data modeling, integration patterns and API usageJob ResponsibilitiesStrategic System Analysis: Analyze and optimize business processes in Sales, Marketing, and Customer Service to enhance customer engagement.Requirements Gathering & Solution Design: Partner with cross-functional teams to capture business needs and translate them into scalable, customer-centric technology solutions, ensuring alignment with overall business expectations.Customer Insights & Omnichannel Expertise: Design, implement, and optimize solutions leveraging Dynamics 365 Customer Insights Journeys, Sales, Customer Service, and Omnichannel capabilities.Customer Engagement Process Expertise: Design, implement, and continuously improve customer engagement processes within Dynamics 365, including sales cycles, lead and opportunity management, and customer journey mapping.Data Driven Insights: Leverage advanced analytics tools to uncover trends, generate actionable insights, and support data-informed decision-making that drives commercial performance.Technology Implementation & Integration: Support the deployment and integration of new commercial systems and enhancements, ensuring seamless connectivity across platforms and alignment with business goals.Documentation: Create and maintain comprehensive (BRD) Business Requirements Documents for business systems to support transparency and traceability.Project Management: Lead and manage system initiatives from inception to completion,



ensuring timely delivery of milestones and measurable business impact.Training and Support: Empower business users and subject matter experts through training and support, ensuring adoption of new tools and maximizing return on technology investments.AI-Driven Insights & Analytics: Leverage built-in AI models within Dynamics 365 CE to support data-driven decision-making through lead and opportunity scoring, customer sentiment analysis, churn prediction, and sales forecasting.Innovation and Continuous Improvement: Stay ahead of industry trends by researching emerging technologies and continuously identifying opportunities to enhance system capabilities and customer value.Cross-Functional Collaboration: Work with IT, Sales, Marketing, Finance and Customer Service teams to ensure commercial systems meet business needs and are effectively integrated.Stakeholder Communication: Communicate clearly with stakeholders about project statuses, milestones, and potential issues.Business Partnership & Value Realization: Ensure commercial applications are effectively utilized to support strategic objectives and maximize value.Willingness to travel up to 15% to meet business objectives.Total Compensation & CareBase salary dependent on experience and performance – salary range for a BSA is currently $90,000 - $110,000Formal and informal training opportunitiesComprehensive health and dental benefitsIncome protection: short- and long-term disability coverage, life insurance, paid personal sick timeVacation time exceeding industry standardsCompany funded retirement savings program with individual contribution opportunitiesMeaningful and challenging workCulture focused on growth, development, engagement, and communicationAbout Us We own and operate five distilleries, four specialty chemical manufacturing and packaging plants, and three next-generation biofuel and renewable energy R&D centers. This integrated model enhances supply chain transparency, quality control, custom formulation development, and ultimately customer satisfaction.Core PrinciplesInnovation: Develop new products, processes and methods to meet diverse and demanding requirements.Collaboration: Partner to get the most out of existing products and develop custom solutions.Responsibility: Commit to giving back to local communities and the planet by processing renewable resources into low carbon fuels and chemicals.Agility: Pivot with customer needs to develop custom-made, on-time solutions.Discipline: Maintain quality and regulatory standards across the supply chain.At Greenfield, people—not AI—make our hiring decisions. We use AI only for routine administrative support and never to screen candidates or determine outcomes. Every application is reviewed by our team, and if any step involves increased AI use, we’ll inform candidates in advance. We’re committed to responsible, transparent, and fair hiring practices.#J-18808-Ljbffr

📌 Business System Analyst,Ce - $90,000 - $110,000 A Year (Mississauga)
🏢 Greenfield Global
📍 Mississauga