Enhance your career as a Bilingual Broker Billing Specialist with Wawanesa in a hybrid work workplace. Offer exceptional service to brokers and policyholders while resolving billing inquiries efficiently.
This 6-month term position requires a proactive individual fully fluent in French and English, with at least two years of customer service experience in a high-volume call center. You will investigate complex billing issues and manage various billing processes to ensure policies are maintained in positive standing.
Key Responsibilities:
• Respond to inbound inquiries regarding billing and payments • Collaborate with underwriting and remittance teams for issue resolution • Manage payment plan changes and other billing processes • Support refund activities and credit card payment reversals • Navigate multiple applications to achieve First Call Resolution
Requirements: • Fully bilingual in French and English • Minimum 2 years in customer service, call center preferred • Strong problem-solving and analytical skills • Excellent communication and multitasking abilities • Attention to detail in billing processes
Become a vital part of Wawanesa, providing valuable support to our members in both official languages. #J-18808-Ljbffr