Transform customer service delivery at Capital One Canada as a Senior Associate dedicated to Servicing Strategy. This hybrid role empowers you to drive meaningful change through operational improvements.In this pivotal role, you will work alongside a dedicated team to shape Capital One's future in customer servicing. Engaging with cross-functional partners, you will utilize your project management skills and data analysis tools to optimize operational strategies. The role requires producing impactful reports and aligning initiatives with customer needs and company goals.Key Responsibilities:
- Drive execution of key servicing strategy initiatives
- Navigate complex operational challenges gracefully




- Apply project management best practices for results
- Develop informative status reports for stakeholders
- Use analytics to inform servicing decisionsRequirements:
- At least 3 years of experience in Financial Services
- Competency in MS Office and G-suite tools
- Data skills in SQL, Tableau, Snowflake required
- Bachelor’s degree in related fields preferred
- Familiarity with customer service operationsBring your strategic mindset and analytical skills to enhance Capital One's customer service experience.#J-18808-Ljbffr

📌 Capital One Senior Associate For Servicing Strategy (Toronto)
🏢 Capital One
📍 Toronto