Become a Software Support Specialist for Powerhouse Controls in Cambridge, Canada. This hybrid full-time role focuses on NEXIA support, maintenance, and software updates to enhance customer experiences. You will play a key role in providing day-to-day technical support for NEXIA, managing customer inquiries, and ensuring smooth software updates across industrial automation systems.

This position involves proactive system maintenance, documentation, and explicit communication with clients regarding their support needs. Your expertise will directly impact customer satisfaction and service delivery effectiveness. Key Responsibilities:

- Classify and prioritize customer support issues effectively
- Execute diagnostics and provide troubleshooting assistance




- Document support interactions comprehensively
- Conduct regular system health checks and configuration reviews
- Validate installations of software updates and patches Requirements:
- Proven experience in software support and customer service
- Familiarity with system maintenance procedures
- Excellent communication and diagnostic skills
- Knowledge of cybersecurity best practices
- Ability to manage urgent support cases Enhance your career and leverage your technical skills to support NEXIA software at Powerhouse Controls.

📌 Powerhouse Controls Software Support Specialist (Cambridge)
🏢 Powerhouse Controls
📍 Cambridge