Join Wipro Limited as a Desktop Support Engineer L2, where you will assist customers with technical issues. Your expertise in troubleshooting will enhance the client experience.
As a Desktop Support Engineer, you will focus on providing quality remote support to clients, addressing their inquiries related to operating systems, VPN, and security applications. With a requirement of 1-3 years of experience, this role emphasizes communication skills and empathy to effectively manage irate customers. You will play a critical role in resolving issues and documenting solutions accurately.
Key Responsibilities:
• Troubleshoot Windows, Teams, and Citrix issues remotely
• Respond to customer calls and emails promptly




• Document all issues according to company procedures
• Provide solutions based on researched information
• Recognize trends in customer calls and alert management
Requirements:
• Experience between 1-3 years in desktop support
• Familiarity with Windows and remote troubleshooting
• Solid problem-solving and communication skills
• Ability to document processes and resolutions
• Eagerness to learn and adapt to new technologies
Drive customer satisfaction as a key player in Wipro's support team.
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📌 Desktop Support Engineerat Wipro (Mississauga)
🏢 Wipro Technologies
📍 Mississauga