Elevate your career as a Customer Success Manager with Calabrio, overseeing major banking accounts in North America. This strategic role requires exceptional consultancy skills and a passion for customer engagement.
The Customer Success Manager (CSM) on the Branch Workforce Solutions team will manage top banking clients, ensuring ongoing value from Verint's products. You’ll engage with executive-level stakeholders and have a comprehensive understanding of banking systems for maximum impact. Your role includes goal alignment, program management, and establishing success metrics to drive account growth.
Key Responsibilities:
• Manage a customer book, achieving renewal targets
• Identify and support upsell activities




• Engage with executive stakeholders in assigned accounts
• Conduct status reviews to meet customer needs
• Coordinate with internal teams for effective solution delivery
Requirements:
• Bachelor’s degree or equivalent experience
• Minimum 5 years in a customer-facing role
• Strong verbal and written communication skills
• Proven relationship management skills
• Willingness to travel for customer meetings
Transform customer success by driving value and alignment with Calabrio’s cutting-edge solutions.
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📌 Customer Success Manager at Calabrio (Toronto)
🏢 Quiet Capital
📍 Toronto