Our client is expanding, and they're looking for a hands-on problem solver to join their team as a Customer Service Representative supporting their B2B Sales team.

You'll be the technical backbone behind their client relationships, installing point-of-sale systems, troubleshooting issues on the spot, and making sure every merchant they work with has a smooth, working setup from day one.

The clients they represent are leaders in the tech and fintech space, including Clover by Fiserv, so you'll be working hands-on with modern POS hardware and software used by businesses every day.

Responsibilities

- Physically/virtually install POS systems at client business locations, including hardware setup and configuration
- Troubleshoot and resolve technical issues on-site, working through problems methodically until the system is fully operational
- Support the sales team by coordinating installation timelines directly with clients
- Walk business owners and staff through how to use their new systems,



answering questions clearly and patiently
- Follow up with clients post-installation to confirm everything is working and address any lingering issues
- Stay current on product updates and hardware changes so you can troubleshoot confidently
- Maintain accurate records of installations, service calls, and client interactions

Qualifications

- Full-time availability (M-F, 9-5)
- Valid driver's license
- Strong problem-solving skills and comfort working hands-on with hardware and technology
- Explicit communicator who can explain technical things in plain language to non-technical people
- Reliable, organized, and able to manage a daily schedule of on-site visits
- Experience in technical support, installation, or a customer-facing service role is an asset
- A proactive mindset, you don't wait to be told there's a problem, you find it and fix it

📌 Customer Service Representative (Toronto)
🏢 Jobin Agency
📍 Toronto