the company creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.We're looking for a Principal People Success Partner (more commonly referred to as "HRBP") to serve as the strategic HR partner for the company's R&D; organization — a 2,000+ person community spanning Engineering, Product, and Design. You'll report directly to the Senior Director, PSP and operate as a true thought partner to senior leaders, helping shape how we build, develop, and sustain a world-class product and technology organization. The right person is equally comfortable in a room with a SVP discussing org design as they are rolling up their sleeves on a calibration cycle or a difficult performance conversation.

We are prioritizing candidates located near our hubs in Boston, New York City, Toronto, San Francisco, and Omaha. Partner with R&D; SVPs, VPs and senior directors to design and evolve org structures that scale; Serve as a trusted advisor during reorgs and structural changes, helping leaders navigate people impacts with care and clarity. ~ Lead org design initiatives end-to-end: from diagnosing root causes through to stakeholder alignment, change communication, and implementation. ~ Drive consistent, high-quality performance calibrations across Engineering, PM, and Design — building leader capability and ensuring fair, differentiated outcomes. ~ help leaders understand what "raising the bar" looks like in practice. ~ Use engagement data, pulse surveys, and qualitative signals to surface org health risks and partner with leaders on action planning. ~ Serve as the R&D; voice in the design and rollout of company-wide people programs — ensuring compensation cycles, leveling frameworks, and engagement initiatives land effectively. ~ Bring an analytical lens to your work — using data to shape decisions, measure outcomes, and tell a coherent story to senior stakeholders. 10+ years of HR Business Partner experience,



with at least 5 years supporting engineering, product, or design organizations. ~ Demonstrated expertise in org design — you've led restructuring initiatives, not just supported them. ~ Strong analytical skills — comfortable using AI tools and working with employee data, engagement metrics, and headcount models to shape recommendations. ~ We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them.

The people who thrive here are those who embrace changes that let us build more for our customers; We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. 140,000—$190,000 CAD We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location.

Please visit the Locations page on our career site to learn more about our in-office expectations by region: company Diversity, Equity, and Inclusion is Baked into our Recipe for Success The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. Our goal is to build a robust culture of connection as we work together to empower the restaurant community.

As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.

📌 Principal HR Business Partner (R&D) (Toronto)
🏢 United States Digital Space
📍 Toronto