Location Calgary, Canada Sector Admin & Secretarial Salary 20.00 CAD to 25.00 CAD per hour

Our client, a well-established organization supporting families and childcare providers across Alberta, is seeking a detail-oriented and client-focused Processing Administrator to join their team in a skilled and service-oriented environment.

This is a contract position from September 1, 2026, to March 31, 2027. Please note, this is a fully on-site role requiring 5 days in-office each week at either the Calgary or Edmonton office.

Compensation & Benefits

$20/ hour - $25/ hour

Key Responsibilities

Review, assess, process applications, renewals, and amendments in accordance with program policies

Review financial and supporting documentation to determine client eligibility

Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and other stakeholders

Provide clear guidance regarding program requirements, eligibility, and online services

Assist clients in navigating online portals and application processes

Research and investigate application, payment, eligibility, and system-related issues to determine appropriate resolutions

Maintain accurate and up-to-date client records in accordance with privacy, security, and information management requirements





Collaborate with internal and external partners to support effective program delivery

Manage competing priorities and high volumes of applications and inquiries while meeting established service standards

Qualifications

High School Diploma or GED required

3+ years of experience in Customer Service and/or Retail Sales

2+ years of experience researching and reviewing existing documentation to determine appropriate resolutions

3+ years of experience working in a fast-paced, high-volume environment

Excellent written and verbal communication skills

Experience handling confidential information with professionalism and discretion

Relevant post-secondary education in Office Administration or a related field is considered an asset

Experience with government programs, eligibility assessments, or social benefits administration is considered an asset

We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives.

To be considered, applicants must be legally entitled to work in Canada, including holding any required permits.

Accommodation is available upon request throughout all stages of the recruitment process.

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