Procurement Analyst

Location: Toronto, ON – Hybrid ( Hybrid: Typically 1–3 days per week in office; Wednesday and Thursday, plus the fourth Friday of each month, are designated in-office days and are subject to change based on business needs.)

Contract: ASAP through October 30, 2027

Hours: 37.5 hours/week, Monday–Friday, 9:00 AM–5:00 PM

Work Model: Hybrid, typically 1–3 days/week in office

Openings: 2

Pay:

- T4 - $32.14
- INC - $38.26

What You’ll Be Working On You’ll support a variety of Procurement initiatives, including:
- Supporting the ongoing operation and optimization of Coupa Source-to-Pay (S2P) processes.
- Supporting the implementation and rollout of the Zip procurement platform , including testing, validation, and change adoption.
- Helping resolve system and process issues and identifying opportunities to improve the user experience.
- Supporting procurement users and suppliers throughout the purchasing lifecycle.
- Contributing to documentation, training, process improvements, and change management initiatives.
- Analyzing operational data and recurring issues to identify trends and improvement opportunities.

Key Responsibilities Depending on business needs, the successful candidates may focus primarily on either User Administration & Systems Support or Stakeholder & Supplier Enablement .

1. User Administration & Systems Support

- Manage user access, provisioning, onboarding/offboarding, and permissions across procurement platforms such as Coupa and Zip.
- Maintain accurate user access and licensing records.
- Triage and resolve procurement platform access and usage issues.
- Monitor and manage shared mailboxes and support requests.
- Handle Level 2/3 procurement system issues after initial IT triage.
- Identify recurring issues,



investigate root causes, and recommend practical solutions.
- Support system releases, testing, defect resolution, and business validation.
- Assist with audit, compliance, internal controls, and documentation requirements.
- Maintain Standard Operating Procedures, job aids, and process documentation.

1. Stakeholder & Supplier Enablement

- Support onboarding and enablement of suppliers within procurement platforms.
- Assist users with catalogue and non-catalogue purchasing processes.
- Support procurement workflows and resolve issues such as stuck purchase orders or contracts.
- Support supplier enablement through the Coupa Supplier Portal.
- Monitor hosted and punchout catalogues and coordinate resolution of catalogue issues with suppliers.
- Support users with requisitions, approvals, purchasing, receiving, and invoicing processes.
- Help connect non-catalogue requisitions to appropriate contracts and procurement channels.
- Provide guidance and support to internal users throughout the purchasing process.

Business Analysis & Continuous Improvement
- Analyze operational data, service metrics, and recurring issues to identify trends and opportunities for improvement.
- Partner with Procurement Operations, Accounts Payable, Technology, suppliers, and business stakeholders to understand requirements and resolve issues.
- Support process mapping, documentation,



testing, and implementation of system changes.
- Contribute to change management, user training, communications, and adoption activities.
- Help identify opportunities to simplify procurement processes, improve controls, and enhance the overall user experience.
- Track and report on operational metrics, issue resolution, adoption, and enablement progress.

What We’re Looking For

Must Have:

- 1–3 years of experience in procurement, procurement operations, Source-to-Pay, Procure-to-Pay, procurement systems, or a related business systems environment.
- Experience working with procurement platforms or tools , with Coupa strongly preferred .
- Exposure to other procurement platforms such as SAP Ariba, Ivalua, Jaggaer, Oracle Procurement , or similar systems will also be considered.
- Understanding of the procurement lifecycle and S2P/P2P processes , including requisitions, approvals, purchasing, purchase orders, suppliers, contracts, receiving, and invoicing.
- Strong analytical and problem-solving abilities.
- Solid communication skills and the ability to work effectively with business stakeholders.
- Strong attention to detail and the ability to manage multiple priorities.

Nice to Have
- Experience with Excel and data analysis .
- Experience supporting procurement system implementations, testing, or releases .
- Experience with supplier enablement or catalogue management .
- Experience with procurement helpdesk or Level 2/3 application support.
- Experience with sourcing and contract processes.
- Banking or financial services experience.
- Post-secondary education in Business, Supply Chain, Finance, Information Systems , or a related discipline.

📌 Procurement Analyst (Toronto)
🏢 Swoon
📍 Toronto