Job Title – Procurement Analyst

Location- Toronto Hybrid

Duration – approx. 14 months

Pay Rate – $39 - $45

Support the enablement and ongoing administration of Coupa S2P processes, including requisitioning, approvals, purchasing, receiving, invoicing, and user support.

· Execute day-to-day platform support activities which include (but are not limited to), the following:

o Manage user provisioning for procurement platforms (Coupa, Zip), including onboarding/offboarding and access rights;

o Maintain accurate records for user access and permissions to ensure that we are compliant to licensing entitlements;

o Resolve/triage usage access issues;

o Maintain compliance with internal controls, data privacy and regulatory;

o Monitor recurring issues, analyze root causes, and recommend practical enhancements to improve controls, user experience, and operational efficiency;

o Manage shared mailbox to triage/resolve user issues

· Assist with supplier and catalog enablement activities in Coupa to improve adoption, transaction accuracy, and policy-compliant buying channels, such as (but not limited to):

o Linking non-catalogue requisitions to contracts; PO modifications, cancellations, and monitoring;

o Linking CIBC approved suppliers on the Coupa Supplier Portal and providing support where required;





o Providing advice and support to users creating purchases (catalogue and non-catalogue) in Coupa;

o Monitoring hosted catalogs and managing punchout catalogue outages with suppliers in the tool;

· Help maintain process documentation, standard operating procedures, training materials, and job aids to support effective user onboarding and change adoption.

· Support testing, release readiness, and business validation for system changes, enhancements, and defect resolution impacting Coupa and Zip platforms.

· Track and report on operational metrics, service levels, and enablement progress to provide visibility into adoption, issue resolution, and process effectiveness.

· Ensure activities are completed in alignment with internal policies, governance requirements, audit expectations, and risk management standards.

· Partner with Procurement Operations, Accounts Payable, Technology, and business stakeholders to identify process gaps, resolve issues, and improve end-to-end P2P performance.

· Contribute to continuous improvement initiatives that strengthen procurement enablement, simplify user interactions, and support broader Procurement transformation priorities.

📌 Procurement Manager (Toronto)
🏢 Experis Canada
📍 Toronto