Be a key player in TD's Wealth Cares as a Senior Investigator focused on client complaint resolution in Toronto, Ontario. Your expertise in regulatory compliance will help uphold client trust and satisfaction.
In this role, you will handle escalated service complaints and ensure that all regulatory and service level agreements are met across Wealth Management. You will collaborate with various business areas to investigate issues, provide compensation recommendations, and conduct thorough risk assessments. If you possess a results-oriented mindset and exceptional communication skills, this is your chance to thrive.
Key Responsibilities:
• Review and resolve escalated regulatory complaints
• Interact with business partners for fact verification




• Analyze financial risks related to complaints
• Generate accurate reporting on complaint trends
• Ensure timely and satisfactory resolution of complaints
Requirements:
• Experience in client communication and complaint handling
• Robust attention to detail and organizational skills
• Familiarity with Wealth Management products and processes
• Proficient in MS Office applications
• Ability to adapt in a dynamic work environment
Elevate client experiences through efficient complaint resolution at TD Wealth Management in Toronto.
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📌 Senior Investigator Wealth Management at TD (Toronto)
🏢 TD
📍 Toronto