It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers.

Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

WebRezPro, part of the Fullsteam organization, is a leading cloud-based Property Management System (PMS) serving the hospitality industry in more than 40 countries. We are seeking a motivated, customer-focused Product Support Specialist to join our growing team and deliver exceptional support to our clients.

About the Role

As a Product Support Specialist, you will be the first point of contact for customers, helping them successfully navigate our software through phone, email, and screen sharing support. You will play a key role in ensuring client satisfaction by resolving issues efficiently, documenting solutions clearly, and collaborating cross-functionally with internal teams. This is a full time, work-from-home opportunity with long-term growth potential.

Schedule & Availability

- Full-time position working four (4) 10-hour shifts per week.
- Set schedule with the same days and hours each week for predictability and work-life balance.
- Team operates seven (7) days a week from 8:00 a.m. to 9:00 p.m. MT, including statutory holidays.
- Schedule may include weekends and holidays as part of regular rotation.




- Participation in a Standby program is required to provide additional coverage when needed.

Primary Responsibilities

- Support and guide clients using phone, email, and screen sharing.
- Keep current on all features and functionality of WebRezPro software.
- Document client interactions, issues, and resolutions accurately in Zendesk.
- Work closely with Programming and Sales teams to ensure a positive client experience.
- Take on additional tasks as priorities shift or business needs change.
- Maintain the schedule needed to provide consistent client support.

Skills & Competencies

- Familiarity with property management systems is highly preferred.
- Strong critical‑thinking and problem‑solving skills.
- General understanding of computer systems, hardware, and networking.
- Previous technical support experience is strongly preferred.
- Ability to prioritize tasks and manage multiple requests in a fast‑paced environment.
- Thorough knowledge of computer software, hardware, and a variety of internet applications, networks, and operating systems.
- Strong work ethic and the ability to work independently in a remote setting.
- Offer consistently great customer service with commitment to excellence in everything we do while always doing what would be in the best interest of the customer.
- Must have experience in support and/or customer relationship management.
- Ability to understand the software products, including but not limited to Microsoft Office and Google Workspace.

Experience and Education

- Experience in the hospitality or tourism industry is desired.
- Comfortable working collaboratively as part of a fully remote team.

Minimum Qualifications

- Three (3) years customer-facing experience, ideally supporting software applications

Salary range: CAD $38,784 – $48,000, based on experience and qualifications.

📌 Product Support Specialist Tier 1 (Property Management Software) (Canada)
🏢 Fullsteam
📍 Canada