Drive strategic decision-making at WestJet as the Manager of Strategic Insights. This in-person role prioritizes guest experience through leading-edge research and empirical insights generation.

In this pivotal position, you will lead the Strategic Insights Team to ensure the execution of high-quality research methodologies. Your expertise will translate complex data into actionable insights affecting both guest and employee experiences while fostering a collaborative work environment.

Key Responsibilities:
• Lead and develop the Strategic Insights team
• Ensure timely execution of research initiatives
• Convert qualitative and quantitative data into insights
• Collaborate with stakeholders to meet strategic needs
• Enhance research methodologies through technology

Requirements:
• Bachelor’s degree in relevant areas
• 7+ years in customer research and analytics
• 3+ years of team leadership experience
• Familiarity with Medallia, Qualtrics, or similar platforms
• Robust skills in survey design and data analysis

Bring your expertise in strategic insights to WestJet and make an impact.
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📌 Manager Strategic Insights for WestJet (Calgary)
🏢 Westjet-Airline
📍 Calgary