Join Apple Express as a Bilingual E-commerce Customer Service Representative, where you will engage with customers and manage inquiries in both English and French. Offer top-tier support while maintaining a professional demeanor.
In this role, you will assist the E-commerce Specialist with all customer interactions and manage incoming calls. Focus on providing accurate responses, solving inquiries, and maintaining accurate updates for both customers and service providers. Your contributions will protect the reputation of Apple Express by ensuring high standards of service delivery.
Key Responsibilities:
• Manage high volumes of incoming customer phone calls
• Respond promptly to inquiries about online merchandise
• Document customer issues and resolutions systematically




• Escalate unresolved issues to appropriate departments
• Assist in maintaining and updating dispatch boards
Requirements:
• Business Diploma or equivalent experience preferred
• Bilingual in English and French is mandatory
• Robust written and verbal communication skills
• Detail-oriented with excellent organizational skills
• Proficiency in Microsoft Word, Excel, and Outlook
Bring your problem-solving skills and customer-centric approach to support Apple Express's commitment to exceptional service.
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📌 Bilingual E-commerce Customer Service Specialist (Mississauga)
🏢 Apple Express Courier
📍 Mississauga