Job Title: Business Development Specialist

Reports to: Director - National Accounts, Environmental

Basic Purpose The Program Specialist, National Accounts partners closely with the Director, National Accounts to manage complex multi-site environmental testing projects and strategic client accounts across Canada. The role coordinates cross-functional teams, oversees project delivery, analyzes account performance, maintains select key client relationships, and supports growth initiatives while ensuring service quality, compliance, and customer satisfaction.

Key Accountability/Responsibilities

- Manage planning, execution, tracking, and delivery of National Accounts projects.
- Monitor client activity, spending, milestones, KPIs, and project performance.
- Maintain account deliverables, quotations, and reporting within LIMS and related systems.
- Define project scope, manage change requests, and maintain approval documentation, including contracts
- Coordinate activities with operations, laboratory management, quality, R&D;, customer service, and business development teams.
- Identify project risks, implement mitigation plans, and escalate critical issues.
- Ensure deliverables meet Bureau Veritas quality standards and client expectations.
- Manage logistics, resources, scheduling, and communication across multiple client sites.
- Prepare and interpret Business Reviews, Stewardship Reports, FLAG reports, and other client-facing deliverables.
- Build and maintain solid client relationships and identify opportunities for account growth.
- Translate technical environmental testing information into clear client communications.
- Gather customer feedback and support continuous improvement initiatives.
- Assist with proposals, onboarding activities, market analysis,



and new business opportunities.
- Maintain Salesforce, project databases, financial tracking systems, and required compliance records.
- Develop presentations, training materials, meeting summaries, and status reports.

Skills And Knowledge

- Advanced project management and multi-site project coordination.
- Strong knowledge of environmental laboratory testing services and client delivery processes.
- Proficiency with LIMS, Salesforce, Microsoft Excel, Microsoft Office Suite, Teams, and reporting tools.
- Data analysis, KPI tracking, financial reporting, and performance measurement.
- Scope management, risk assessment, quality assurance, and documentation control.
- Client relationship management and stakeholder engagement.
- Proposal support, account administration, and contract coordination.
- Excellent written, verbal, presentation, and technical communication skills.

Competency

- Customer Focus
- Communication and Relationship Building
- Analytical Thinking
- Problem Solving and Decision Making
- Organization and Attention to Detail
- Collaboration and Teamwork
- Adaptability and Continuous Improvement
- Results Orientation and Accountability
- Strategic Thinking
- Conflict Resolution and Influence

Education, Certifications And Experience

- University Degree or college diploma in Science, Chemistry, Environmental Studies, or a related discipline, equivalent experience considered.
- 5+ years of experience
- Experience managing complex projects, preferably within environmental, laboratory, engineering consultancy, or industrial service environments.
- Demonstrated experience working with national or multi-location client accounts.
- Advanced proficiency in Microsoft Excel and laboratory information management systems (LIMS).

📌 Program Specialist - National Accounts (British Columbia)
🏢 Bureau Veritas
📍 British Columbia