ITC Infotech is looking for Portfolio Operations Coordinator to join our team in Vancouver, Canada.

About Us

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. We provide business-friendly solutions to help clients succeed and be future-ready by seamlessly bringing together digital expertise, strong industry-specific alliances, and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

Role Overview

We are seeking an experienced Portfolio Operations Coordinator to support technology programs, portfolio governance, workforce operations, and delivery excellence across a diverse technology portfolio.

The ideal candidate will serve as a key operational partner to Engineering Leaders, Technical Program Managers, Product Managers, vendors, and delivery teams, helping create structure, visibility, and consistency across multiple initiatives. This role is ideal for someone who is highly organized, proactive, detail-oriented, and comfortable working in a fast-paced technology environment.

What We're Looking For

We are looking for someone who takes ownership, brings structure to ambiguity, and proactively identifies opportunities to improve processes. The ideal candidate should be equally comfortable managing day-to-day coordination, preparing executive-level reporting, supporting Agile delivery teams, and coordinating workforce and vendor activities.

Strong communication, stakeholder management, attention to detail, and the ability to manage multiple priorities are essential for success in this role.

Key Responsibilities

Portfolio Governance & Program Coordination

- Support multiple technology programs and initiatives simultaneously.
- Maintain portfolio governance artifacts, schedules, roadmaps, RAID logs, action logs, and program documentation.
- Coordinate recurring governance forums, steering committees, leadership reviews, and working sessions.
- Track milestones, dependencies, decisions, risks, assumptions, and issues across programs.
- Drive follow-up and accountability for action items and commitments.
- Maintain project health indicators and escalate concerns to leadership when appropriate.

Executive Reporting & Communications

- Prepare executive-ready presentations, dashboards, status reports, and portfolio updates.
- Support weekly, monthly, quarterly, and annual planning processes.
- Consolidate updates from project teams into concise leadership communications.
- Coordinate program review meetings and capture decisions, actions, and outcomes.
- Assist with presentations for leadership, PMO reviews, investment planning, and funding discussions.

Agile Delivery Operations

- Support Agile delivery teams through Jira,



Confluence, SharePoint, and Microsoft 365 tools.
- Maintain sprint tracking, dependency management, release readiness activities, and delivery reporting.
- Monitor project progress and ensure updates remain current and accurate.
- Partner with Engineering Managers, Technical Program Managers, and Product Managers to improve operational efficiency and reporting consistency.
- Promote adherence to delivery processes, governance standards, and documentation expectations.

Resource, Contractor & Vendor Coordination

- Coordinate contractor onboarding, offboarding, and workforce administration activities.
- Facilitate access requests, system provisioning, equipment requests, and account setup activities.
- Maintain contractor rosters, staffing trackers, and workforce planning documentation.
- Support vendor engagement processes, contract renewals, statement of work tracking, and staffing changes.
- Coordinate hiring and interviewing logistics as required.

Operational Excellence & Service Support

- Support operational readiness and production support processes.
- Track operational issues, incidents, corrective actions, and service improvement initiatives.
- Maintain runbooks, knowledge articles, support documentation, and team procedures.
- Facilitate communication and follow-up between technology teams and stakeholders.
- Coordinate cross-functional activities to support timely resolution of delivery and operational challenges.

Portfolio Administration

- Schedule meetings, workshops, reviews, and leadership forums.
- Manage document repositories and information organization across SharePoint and Confluence.
- Maintain program records, templates, trackers, and team artifacts.
- Support budgeting, invoice processing, purchase requests, and financial tracking activities where required.
- Conduct research and data analysis to support portfolio decision-making.

Experience Required & Education

- 3–5 years of experience supporting technology programs, PMO functions, portfolio operations, or project coordination activities.
- Bachelor’s degree in business administration, Technology, Project Management, or a related field.
- Experience working within an enterprise technology organization.
- Experience supporting Agile and product delivery teams.
- Strong organizational, prioritization, and stakeholder management skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple competing priorities in a fast-paced environment.
- Strong attention to detail and consistent follow-through.

Must-Have

- Strong proficiency in Microsoft Office Suite, Excel, and PowerPoint.




- Hands-on experience with Microsoft Teams, SharePoint, Jira, and Confluence.
- Experience in technology PMO, project coordination, portfolio operations, or program coordination.
- Experience creating executive presentations, dashboards, status reports, and leadership communications.
- Strong understanding of project governance, risks, issues, dependencies, milestones, and action tracking.
- Experience coordinating meetings, governance forums, leadership reviews, and stakeholder communications.
- Solid ability to coordinate across Engineering, Product, Program, Vendor, and Delivery teams.
- Experience managing multiple workstreams and competing priorities.
- Solid follow-up and ownership mindset with the ability to influence without direct authority.
- Excellent communication skills with the ability to interact effectively with both delivery teams and senior leadership.
- Experience supporting contractor/workforce coordination, onboarding, staffing, or vendor management.

Technical Skills

REQUIRED

- Microsoft Office Suite
- Microsoft Teams
- SharePoint
- Excel
- PowerPoint
- Jira
- Confluence

PREFERRED

- Smartsheet
- Azure DevOps
- Power BI
- Miro
- ServiceNow
- Planner

Preferred Experience

- Experience supporting Agile and product delivery teams.
- Experience working within PMO or Portfolio Management organizations.
- Experience coordinating vendors and third-party partners.
- Experience creating executive presentations and leadership reporting.
- Experience supporting technology investment planning and funding governance.
- Experience with workforce planning, onboarding, and contractor management.

Measures of Success

Within the first six months, the Portfolio Operations Coordinator will be expected to:

- Improve the visibility and accuracy of portfolio reporting.
- Enable governance forums to operate efficiently and consistently.
- Reduce administrative burden on Engineering Managers, Technical Program Managers, and Portfolio Leads.
- Improve tracking of risks, dependencies, decisions, and action items.
- Enhance contractor onboarding and workforce administration processes.
- Increase consistency of project documentation and delivery reporting.
- Identify opportunities to improve operational processes and overall portfolio efficiency.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

ITC infotech is committed to providing veteran employment opportunities to our service men and women.

📌 Project Coordinator (Vancouver)
🏢 ITC Infotech
📍 Vancouver