Drive operational excellence with Zetron as the Global Service Desk Manager. This hybrid role emphasizes technology support while ensuring premier IT services across multiple regions.
Based in Victoria, British Columbia, you will be responsible for leading global IT Service Desk operations and enhancing employee experiences across diverse locations including North America, EMEA, and APAC. Your role will focus on managing performance metrics, fostering service improvement, and implementing innovative support solutions to better serve the global workforce.
Key Responsibilities:
• Direct global Service Desk and End User Support efforts
• Manage performance against SLAs and KPIs
• Collaborate with stakeholders to align IT services
• Analyze customer feedback for service enhancement
• Promote self-service and automation solutions
Requirements:
• Bachelor’s degree or equivalent in IT
• Over 5 years of Service Desk management experience
• Proven IT service delivery in global organizations
• Familiarity with ITIL principles and metrics
• Robust leadership and stakeholder management abilities
Join Zetron and elevate global IT service delivery to new heights.
#J-18808-Ljbffr

📌 Global IT Service Desk Management Position (Victoria)
🏢 Zetron
📍 Victoria