Drive customer experience innovation at Amazon as a Software Development Manager in Toronto, Canada. Lead engineering teams to enhance Customer Service applications and tools every day.
As a Software Development Manager with Amazon's Contact Handling Experience team, you will guide a high-performing engineering group to create industry-leading applications for Customer Service Associates. The focus is on improving customer interactions through robust software solutions. You will leverage your engineering management expertise to oversee the software development life-cycle and promote engineering excellence across the organization.
Key Responsibilities:
• Manage a high-performing software development team
• Oversee the entire software development life-cycle




• Create and execute roadmaps and project plans
• Report on software development status and performance
• Foster continuous improvement in team processes
Requirements:
• 3+ years of team management experience
• 7+ years in engineering roles
• Experience with software architecture and design
• Knowledge of software development practices
• Familiarity with product management collaboration
Be an integral part of creating exceptional customer experiences through outstanding software management at Amazon.
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📌 Lead Software Development Manager at Amazon (Toronto)
🏢 Amazon
📍 Toronto