Transform customer support experiences as a Data Analytics Lead at the company. Utilize your analytical skills to deliver insights and foster loyalty within the Safety & Customer Care team.In this hybrid role, you will collaborate closely with various cross-functional teams, driving strategic initiatives that enhance customer interactions. Your expertise in data analytics will enable you to define metrics for success and design frameworks for decision-making. You'll play a pivotal role in resolving customer issues efficiently and effectively, ensuring they feel valued.Key Responsibilities:
- Collaborate with cross-functional teams to achieve business objectives
- Build and analyze dashboards to track support metrics




- Develop frameworks for decision-making and process scalability
- Execute A/B tests to evaluate product feature impacts
- Present KPI performance findings to senior leadershipRequirements:
- Degree in a quantitative field; advanced degrees are preferred
- 2+ years in data science or analytical roles
- Proficiency in SQL and Python
- Robust communication and relationship skills
- Ability to solve complex business problemsLeverage your analytical expertise to enhance the customer experience at the company.#J-18808-Ljbffr

📌 Data Analytics Lead Safety & Customer Care (Toronto)
🏢 United States Digital Space
📍 Toronto